AMSC
ANNA MARIA SUSANNA CRAVEN
1 reviews | Active since Apr 2015
10 Apr 2015, 15:58
PHONE CALLS
I Get a lot of calls for an account of Simon Bapela's outstandng account I keep on telling them that the number hey called belong to me since cell phones came into South Africa, One time I did speak to a supervisor who said she will remove my cell number but still they call me anytime sometimes after hour to speak to Simon and every second day a demanding sms to pay R200 on my account today<br> I do not even have a Truworths account<br>
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Truworths's replyOfficial
15 Apr 2015, 10:11Hello AMSCraven,
Thank you for your post and allowing us the opportunity to respond to your query.
We have investigated your concerns raised, and have established that the contact number noted in your post, does not reflect on this customer's account details on our database.
We had found that the account is being handled by an outside collector on behalf of Truworths and correspondence regarding the status of Mr. S Bapela's account was sent from them. We confirm that your contact details have subsequently been removed from their database and you will no longer receive correspondence in this regard.
We wish to apologize to you for any inconvenience caused, as the intention was never to cause any frustration.
We trust that we have acceptably attended to this matter for you. Should you require our assistance with any other matter of concern, kindly contact us on *** or e-mail ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond to your query.
We have investigated your concerns raised, and have established that the contact number noted in your post, does not reflect on this customer's account details on our database.
We had found that the account is being handled by an outside collector on behalf of Truworths and correspondence regarding the status of Mr. S Bapela's account was sent from them. We confirm that your contact details have subsequently been removed from their database and you will no longer receive correspondence in this regard.
We wish to apologize to you for any inconvenience caused, as the intention was never to cause any frustration.
We trust that we have acceptably attended to this matter for you. Should you require our assistance with any other matter of concern, kindly contact us on *** or e-mail ***.
Kind regards,
Lynn
Truworths's reply15 Apr 2015, 10:11
Official
Hello AMSCraven,
Thank you for your post and allowing us the opportunity to respond to your query.
We have investigated your concerns raised, and have established that the contact number noted in your post, does not reflect on this customer's account details on our database.
We had found that the account is being handled by an outside collector on behalf of Truworths and correspondence regarding the status of Mr. S Bapela's account was sent from them. We confirm that your contact details have subsequently been removed from their database and you will no longer receive correspondence in this regard.
We wish to apologize to you for any inconvenience caused, as the intention was never to cause any frustration.
We trust that we have acceptably attended to this matter for you. Should you require our assistance with any other matter of concern, kindly contact us on *** or e-mail ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond to your query.
We have investigated your concerns raised, and have established that the contact number noted in your post, does not reflect on this customer's account details on our database.
We had found that the account is being handled by an outside collector on behalf of Truworths and correspondence regarding the status of Mr. S Bapela's account was sent from them. We confirm that your contact details have subsequently been removed from their database and you will no longer receive correspondence in this regard.
We wish to apologize to you for any inconvenience caused, as the intention was never to cause any frustration.
We trust that we have acceptably attended to this matter for you. Should you require our assistance with any other matter of concern, kindly contact us on *** or e-mail ***.
Kind regards,
Lynn