Pests to pay but stagnant to issue letters

I recently settled my Truworths account which was handed over to Daly for collection. I had lost my job for it to end up there in the first place. Daly decided to give me a discount if I could settle the balance. I paid it off. Now that I have paid it off I requested a paid up letter- now here's the tricky part- ALL 4 PEOPLE I HAVE SPOKEN TO REGARDING THIS LETTER ARE TELLING ME 4 DIFFERENT STORIES YET THEY ALL WORK FOR ONE COMPANY- WHAT ******* IS THAT?? EVERYONE HAS THEIR OWN TURNAROUND TIME AS WHEN I SHOULD / WILL GET THE LETTER. I CLEARLY INFORMED THEM THAT I AM PLANNING TO BUY PROPERTY AND TRUWORTHS WILL REFLECT ON THE ITC- SO TO AVOID DELAYS I WILL USE THE PAID UP LETTER AS PROOF THAT OT IS PAID UP. DALY TELLS ME THAT THEIR CLIENT TRUWORTHS ONLY SENDS LETTERS AFTER 4- 6WEEKS. TRUWORTHS BEING SUCH A HUGE COMPANY HAS NO INTERIM LETTERS TO ISSUE TO THEIR CLIENTS???? ******* ******* *******. AS FOR DALY- CAN YOUR EMPLOYEES BE ON THE SAME PAGE- THE INDIANS GAVE A TURNAROUND TIME FOR A WEEK THEN THE BLACK PEOPLE ARE ON ABOUT 4-6 WEEKS. ARE YOU NOT ONE COMPANY-?