Personal Information sent to a 3rd Party
<p>In November I opened an new account at the Mall of Africa store and the experience was excellent. However in December Truworths elected to send account payment reminders and updates to a cellphone number that is not mine, nor does that number reflect on my account profile. I alerted Truworths of this breach in that they were passing of personal information to a 3rd party, which they denied until I supp**** a copy of the SMS. The exact same thing occured this month and I again provided Truworths with the evidence, however they have failed to act to resolve the issue, nor have they established how or why they are passing my personal information on to a 3rd party. The 3rd party happened to be a business colleague and was kind enough to alert me. I gave Truworths until COB on Friday to get back to me, which they have not done so.</p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge receipt of your emails in this regard and sincerely apologize for the delay in feedback.
We can verify that you were subsequently contacted by our consultant and a further investigation was conducted regarding this matter. Our consultant has subsequently sent you an email confirming the outcome of the investigation.
We thank you once again for bringing this matter to our attention and apologize for the inconvenience caused.
Sincerely yours,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge receipt of your emails in this regard and sincerely apologize for the delay in feedback.
We can verify that you were subsequently contacted by our consultant and a further investigation was conducted regarding this matter. Our consultant has subsequently sent you an email confirming the outcome of the investigation.
We thank you once again for bringing this matter to our attention and apologize for the inconvenience caused.
Sincerely yours,
Truworths Online Team
Thank you I confirm feedback was provided and confirmation that Truworths ignored the declared information provided on the application for and elected to use information from a 3rd party (Blue Label Telecoms) to over-right what infomrmation I had provided. In addition Truworths elected to not to either quality check or even verify the correctness of the data obtained from Blue Label, which is clearly a huge concern. My personal information was shared twice to a 3rd party to a mobile number that is not mine and I wonder how many other customers have the same issue!
I do not accept the resolution!
Thank you I confirm feedback was provided and confirmation that Truworths ignored the declared information provided on the application for and elected to use information from a 3rd party (Blue Label Telecoms) to over-right what infomrmation I had provided. In addition Truworths elected to not to either quality check or even verify the correctness of the data obtained from Blue Label, which is clearly a huge concern. My personal information was shared twice to a 3rd party to a mobile number that is not mine and I wonder how many other customers have the same issue!
I do not accept the resolution!