VH
Vanessa H
1 reviews | Active since Mar 2014
18 Jul 2015, 12:14
Peeling strap on \ genuine leather Police watch"
purchased a Police watch on the 16/06/2015 from Truworths retail store. It was a gift for my husband for out 9th wedding anniversary. I paid R2000 for a genuine leather Police watch. Yesterday my husband gives the watch to me and shows me how the so called genuine leather is peeling. This is most disappointing as I spent so much of money on a genuine to get the quality of a ****!
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Truworths's replyOfficial
21 Jul 2015, 14:06Hello Hudsonvhatgmail,
At Truworths, we strive to provide customers with merchandise that conforms to our international quality standards. We were thus concerned to hear of your disappointment with the quality of the watch you purchased from us.
When a watch is returned as a result of it not being operational, it must be assessed to determine the source of the problem. Upon investigation, we established that you returned to our Truworths store, on 19 July 2015, and the Store Manager was able to satisfactorily resolve this matter for you.
We wish to apologise for any inconvenience caused as a result of this matter and thank you for bringing this matter to our attention.
Should you require assistance with any other queries or concerns, do feel free to contact us on *** or send an e-mail to: *** and we will gladly assist.
Yours sincerely,
Lynn
At Truworths, we strive to provide customers with merchandise that conforms to our international quality standards. We were thus concerned to hear of your disappointment with the quality of the watch you purchased from us.
When a watch is returned as a result of it not being operational, it must be assessed to determine the source of the problem. Upon investigation, we established that you returned to our Truworths store, on 19 July 2015, and the Store Manager was able to satisfactorily resolve this matter for you.
We wish to apologise for any inconvenience caused as a result of this matter and thank you for bringing this matter to our attention.
Should you require assistance with any other queries or concerns, do feel free to contact us on *** or send an e-mail to: *** and we will gladly assist.
Yours sincerely,
Lynn
Truworths's reply21 Jul 2015, 14:06
Official
Hello Hudsonvhatgmail,
At Truworths, we strive to provide customers with merchandise that conforms to our international quality standards. We were thus concerned to hear of your disappointment with the quality of the watch you purchased from us.
When a watch is returned as a result of it not being operational, it must be assessed to determine the source of the problem. Upon investigation, we established that you returned to our Truworths store, on 19 July 2015, and the Store Manager was able to satisfactorily resolve this matter for you.
We wish to apologise for any inconvenience caused as a result of this matter and thank you for bringing this matter to our attention.
Should you require assistance with any other queries or concerns, do feel free to contact us on *** or send an e-mail to: *** and we will gladly assist.
Yours sincerely,
Lynn
At Truworths, we strive to provide customers with merchandise that conforms to our international quality standards. We were thus concerned to hear of your disappointment with the quality of the watch you purchased from us.
When a watch is returned as a result of it not being operational, it must be assessed to determine the source of the problem. Upon investigation, we established that you returned to our Truworths store, on 19 July 2015, and the Store Manager was able to satisfactorily resolve this matter for you.
We wish to apologise for any inconvenience caused as a result of this matter and thank you for bringing this matter to our attention.
Should you require assistance with any other queries or concerns, do feel free to contact us on *** or send an e-mail to: *** and we will gladly assist.
Yours sincerely,
Lynn