Payment on my account not received by them although I have send all the proof!!!!!

Item: Truworths
Rating: 1
Author: Zanelle B

I made a payment of R250 on the 31st of Jan 2020 on my account, and since 07/02/2020 Truworths doesn't stop calling me about my outstanding account. I have send Truworths an email on the 11th of February 2020 and I send them the SMS stating: "HI ......, thank you for your payment of R250 on your TRUWORTHS account." as well as my bank statement and a screenshot out of my bank which confirms my payment. I received a email stating that the proof of payment was escalated. And since then I made two payments again just for them to stop calling me. Nobody got back to me about my payment that I have send all the proof for. The service is really poor and I am waiting for feedback, The payment cant just be GONE?!

Helpful (0)

Replies (2)

Truworths's replyOfficial

06 Mar 2020, 11:59

We acknowledge receipt of your review and appreciate you getting in touch with us.

We will investigate your concerns raised and will provide you with feedback soon.

Kind regards,

Truworths Online Team

Truworths's reply06 Mar 2020, 11:59

Official

Truworths's replyOfficial

10 Mar 2020, 18:32

Thank you for your post.

We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.

Upon a thorough investigation, we can confirm that your payments are reflecting and we thank you for making payment. Please note that one of our consultants tried contacting you but have been unsuccessful in their attempt.

We are pleased to confirm that this matter has been resolved.

We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.

Kind regards,

Truworths Online Team

Truworths's reply10 Mar 2020, 18:32