WS
William S
1 reviews | Active since May 2010
03 Feb 2016, 12:07
PAYMENT OF ACCOUNT
Good day to you. I received 2 calls from Truworths as well as an sms re the payment of an account. I made an EFT payment and yet their system did not pick up the payment I made. as stated \Standard Bank: R419.26 paid from *** to TRUWORTHS LTD, ***\"<br> <br> This is embarrassing and degrading. we have been customers of this group for a very Long time and now we will close our account and have nothing to do with them. we DO NOT deserve this kind of treatment "
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Truworths's replyOfficial
08 Feb 2016, 16:08Hello Willden1957,
Thank you for your post.
Whilst we acknowledge that we do not ordinarily discuss any account related matters with anyone other than the account holder we believe that our response does not contain any confidential information.
Our intention with sending any arrears communication is certainly not to cause our customers any frustration or upset. We simply wish to inform our customers of the status of their accounts and allow them to the opportunity to make payment arrangements if they cannot meet their payment commitments. We therefore regret that it was not perceived in this manner.
We wish to further advise that payments made via Electronic Funds Transfer (EFT), ordinarily only reflect on our bank statement after 3 -5 working days from the date the payment was made. We confirm that we have contacted the account holder to discuss her concerns in this regard.
We value your support and would not like to lose an account holder who has such a long-standing relationship with us. Please feel free to contact us on *** or on *** should you have any suggestions or concern.
Yours sincerely,
Lynn
Thank you for your post.
Whilst we acknowledge that we do not ordinarily discuss any account related matters with anyone other than the account holder we believe that our response does not contain any confidential information.
Our intention with sending any arrears communication is certainly not to cause our customers any frustration or upset. We simply wish to inform our customers of the status of their accounts and allow them to the opportunity to make payment arrangements if they cannot meet their payment commitments. We therefore regret that it was not perceived in this manner.
We wish to further advise that payments made via Electronic Funds Transfer (EFT), ordinarily only reflect on our bank statement after 3 -5 working days from the date the payment was made. We confirm that we have contacted the account holder to discuss her concerns in this regard.
We value your support and would not like to lose an account holder who has such a long-standing relationship with us. Please feel free to contact us on *** or on *** should you have any suggestions or concern.
Yours sincerely,
Lynn
Truworths's reply08 Feb 2016, 16:08
Official
Hello Willden1957,
Thank you for your post.
Whilst we acknowledge that we do not ordinarily discuss any account related matters with anyone other than the account holder we believe that our response does not contain any confidential information.
Our intention with sending any arrears communication is certainly not to cause our customers any frustration or upset. We simply wish to inform our customers of the status of their accounts and allow them to the opportunity to make payment arrangements if they cannot meet their payment commitments. We therefore regret that it was not perceived in this manner.
We wish to further advise that payments made via Electronic Funds Transfer (EFT), ordinarily only reflect on our bank statement after 3 -5 working days from the date the payment was made. We confirm that we have contacted the account holder to discuss her concerns in this regard.
We value your support and would not like to lose an account holder who has such a long-standing relationship with us. Please feel free to contact us on *** or on *** should you have any suggestions or concern.
Yours sincerely,
Lynn
Thank you for your post.
Whilst we acknowledge that we do not ordinarily discuss any account related matters with anyone other than the account holder we believe that our response does not contain any confidential information.
Our intention with sending any arrears communication is certainly not to cause our customers any frustration or upset. We simply wish to inform our customers of the status of their accounts and allow them to the opportunity to make payment arrangements if they cannot meet their payment commitments. We therefore regret that it was not perceived in this manner.
We wish to further advise that payments made via Electronic Funds Transfer (EFT), ordinarily only reflect on our bank statement after 3 -5 working days from the date the payment was made. We confirm that we have contacted the account holder to discuss her concerns in this regard.
We value your support and would not like to lose an account holder who has such a long-standing relationship with us. Please feel free to contact us on *** or on *** should you have any suggestions or concern.
Yours sincerely,
Lynn