Payment made online but not reflecting
<p>I made a minimum payment to my account of R386.61 on the 20th December 2016 at 08:58, later on the same day i receive an sms saying the R386.61 is due for payment before the 5th January 2017, I go check my account online and my payment is not reflecting anymore. I refuse to make 2 payments on this account as I have already made this months payment and also have a reciept to prove this. Please sort this out as soon as possible or this account will be paid and closed with immediate effect and also i will be taking the matter further as this has the potential to ruin my credit bureau scores.</p>
Thank you for your post and allowing us the opportunity to clarify your concerns.
We acknowledge receipt of your payment made 20 December 2016, however this payment only reflected on 21 December. The reminder SMS referred to in your post was extracted in advance and was therefore still sent after the payment was received.
We apologize for any misunderstanding caused due to this and confirm that your account is currently up to date with payment.
Please feel free to contact us on *** or via email to *** should you have any further enquiries.
Yours in service,
Truworths Online Team
Thank you for your post and allowing us the opportunity to clarify your concerns.
We acknowledge receipt of your payment made 20 December 2016, however this payment only reflected on 21 December. The reminder SMS referred to in your post was extracted in advance and was therefore still sent after the payment was received.
We apologize for any misunderstanding caused due to this and confirm that your account is currently up to date with payment.
Please feel free to contact us on *** or via email to *** should you have any further enquiries.
Yours in service,
Truworths Online Team