Payment issue not assistance for 25 days!

Completely and utterly fed up

On the 5th of February 2026, I paid an installment of R1570 using the website and link. The funds went off my account however I kept getting calls and notifications that my account is in arrears. When i enquired with the bank they advice that Truworths didnt bank with their merchant. I called Truworths on numerous occasions. Spoke to numerous consultants. Of which one advised that they are aware of the issue and the funds will be refunded and i will need to repay my account. It has been 25 days!! I keep calling and getting no assistance. Its time to pay the next premium and still no assistance. I have spent so much money calling after Truworths and not getting any assistance. The bank confirmed the issue is on Truworths side. They cannot return the funds unless Truworths send correspondence that the amount was not received as it was an online payment! I would avoid this brand at all costs. The customer service is pathetic. Every time a request to speak to a manger I will get a call back and never do! This is affecting my credit score.