tM
tshepo M
1 reviews | Active since Sept 2014
23 Feb 2015, 18:06
payment arrangement
Got to the store as arranged with truworths that I will take my dad\s account over because he is not working and will be paying his account and I feel I still need to arrange further more with truworths because what I'm paying is still a lot and a guy answered the phone very rude and hung saying sharp that was on 17:23 on 23/022015 without hearing my story"
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
26 Feb 2015, 13:45Hello tshepomonkhealbe,
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
In light of the confidentiality and the safety obligations owed by us to the account holder, we are unable to liaise with you regarding this account without the account holder's consent.
According to our records, you were making enquiries regarding the status of your father's account. When you were requested to verify certain details pertaining to the account, you were unable to. As such, the consultant advised you that it would be best to have the account holder contact us personally.
We acknowledge your frustration regarding this matter, and apologise for the manner in which you felt the matter was handled. Should you require any further assistance, please feel free to contact us directly on ***, or send an e-mail to ***.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
In light of the confidentiality and the safety obligations owed by us to the account holder, we are unable to liaise with you regarding this account without the account holder's consent.
According to our records, you were making enquiries regarding the status of your father's account. When you were requested to verify certain details pertaining to the account, you were unable to. As such, the consultant advised you that it would be best to have the account holder contact us personally.
We acknowledge your frustration regarding this matter, and apologise for the manner in which you felt the matter was handled. Should you require any further assistance, please feel free to contact us directly on ***, or send an e-mail to ***.
Kind regards,
Charmaine
Truworths's reply26 Feb 2015, 13:45
Official
Hello tshepomonkhealbe,
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
In light of the confidentiality and the safety obligations owed by us to the account holder, we are unable to liaise with you regarding this account without the account holder's consent.
According to our records, you were making enquiries regarding the status of your father's account. When you were requested to verify certain details pertaining to the account, you were unable to. As such, the consultant advised you that it would be best to have the account holder contact us personally.
We acknowledge your frustration regarding this matter, and apologise for the manner in which you felt the matter was handled. Should you require any further assistance, please feel free to contact us directly on ***, or send an e-mail to ***.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
In light of the confidentiality and the safety obligations owed by us to the account holder, we are unable to liaise with you regarding this account without the account holder's consent.
According to our records, you were making enquiries regarding the status of your father's account. When you were requested to verify certain details pertaining to the account, you were unable to. As such, the consultant advised you that it would be best to have the account holder contact us personally.
We acknowledge your frustration regarding this matter, and apologise for the manner in which you felt the matter was handled. Should you require any further assistance, please feel free to contact us directly on ***, or send an e-mail to ***.
Kind regards,
Charmaine