1 reviews | Active since Mar 2015
payment
<p>I made a payment of R200 on the 07/01/17. I received a call yesterday and the consultant said my account is in arrears. What happen to the payment made on the 07/01/17. I need to make a payment of R320 before the end of the month, but I know my installment is R160 a month. Why was my payment not allocated to my outstanding installment of R160 for January? This is giving me a poor credit record and I find this unfair towards myself or any other customer. </p>
Thank you for your post and allowing us the opportunity to respond.
We have reviewed our records and acknowledge and thank you for your payment received on 10 January 2017. The statement period for January however ended on 12 January; as such your payment was allocated towards the previous period and reduced the balance on your account.
When a customer makes a payment in advance they are required to advise the cash desk consultant in order for the payment to be allocated accordingly. We do however acknowledge your frustration in this regard and have allocated your payment towards your installment which was due 05 February.
Following your telephonic conversation with our consultant on 16 February, we can verify that you were informed of this. We further thank you for your payment made on the day and confirm that your account is currently up to date.
Please feel free to contact us on *** or via email on *** should you have any further, enquiries, comments or suggestions.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We have reviewed our records and acknowledge and thank you for your payment received on 10 January 2017. The statement period for January however ended on 12 January; as such your payment was allocated towards the previous period and reduced the balance on your account.
When a customer makes a payment in advance they are required to advise the cash desk consultant in order for the payment to be allocated accordingly. We do however acknowledge your frustration in this regard and have allocated your payment towards your installment which was due 05 February.
Following your telephonic conversation with our consultant on 16 February, we can verify that you were informed of this. We further thank you for your payment made on the day and confirm that your account is currently up to date.
Please feel free to contact us on *** or via email on *** should you have any further, enquiries, comments or suggestions.
Kindest regards,
Truworths Online Team