Payment

I was called this morning from their call centre lady regarding my account. I have paid all my accounts in November double in order not to pay for December and none of the other clothing stores bothered me like Truworths has. The lady further advised me that Truworths work differently that if I pay double I must still call in and advise them because it means nothing to them as they require payment every month from me. Truworths is a FSP surely this type of set ups should have been explained to me and I have previously paid more then my instalments and my instalments would decrease the following month with the extra amount I paid. Whenever this change came in surely they should have advised their clients 2ndly when they saw the double payment why could they not bother picking up the phone and explain their seemingly new payment structure. If Truworths has altered my credit score or payment history in any manner I will take this matter further. Truworths please sort out your mess I paid R900 between Nov and Dec my account is in order I do not accept that you placed my account in arrears.