1 reviews | Active since Jul 2015
PAYING FOR CELL PHONE I DONT HAVE
I bought cell phone on 23.05.2015 I didn't have micro-sim to use the phone. After a week I loaded some music on the phone while I didn't use. I found that the is a problem with a battery, it was over heating and battery could not even last for 30mins in full. when its on the charger it give 100% but when you remove it form the charger and after few minutes it gives you maybe 78%. I took back the phone on the 06.06.2015 then they told me MTN still on strike nothing they do for me. then I ask them so am I going to pay for the phone which does not work. The manager said I must wait till the strike its over. The following week I call in and ask if the strike is over they said yes I can bring the phone back. Brought the phone back to the store on the 10.06.2015 till today I don't my phone but I am paying for it. <br> I tried to explain to them that I never use the phone at all, but they told me they booked it for warranty assessment. I went to the store on the 10.06.2015 to ask for the return of the phone nothing cause strike still going on. <br> <br> I just was to be credit back or must be given new phone cause I wont pay for the phone I don't have. Poor Service
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We have investigated your concerns raised, and contacted the relevant store mentioned in your post.
As part of our Cell Phone Returns Procedure, once a problem is reported, it is compulsory that the handset be sent to MTN for assessment to determine the cause of the fault.
Your cell phone was indeed sent to MTN for a warrantee assessment, but due recent strike action our store was not provided with further feedback from MTN.
Following our recent telephonic conversation, we confirm that you were informed on the current progress of your query and that we are committed to providing you with feedback once the handset has been assessed.
We apologise for the delay on behalf of MTN and for any inconvenience caused as a result of this matter.
We further trust that we were able to adequately attend to your concerns. Should you have any other comments or suggestions, kindly contact us on ***, or send an e-mail to ***.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We have investigated your concerns raised, and contacted the relevant store mentioned in your post.
As part of our Cell Phone Returns Procedure, once a problem is reported, it is compulsory that the handset be sent to MTN for assessment to determine the cause of the fault.
Your cell phone was indeed sent to MTN for a warrantee assessment, but due recent strike action our store was not provided with further feedback from MTN.
Following our recent telephonic conversation, we confirm that you were informed on the current progress of your query and that we are committed to providing you with feedback once the handset has been assessed.
We apologise for the delay on behalf of MTN and for any inconvenience caused as a result of this matter.
We further trust that we were able to adequately attend to your concerns. Should you have any other comments or suggestions, kindly contact us on ***, or send an e-mail to ***.
Yours sincerely,
Lynn