1 reviews | Active since Sept 2015
Paying an insurance policy without concern
In June this year, I settled my account with Truworths store and attempted to close the account. I was told I cant close the account before I close the insurance policy I have with Trulife. I told them I don't have any policy and I am not aware that I have been paying monthly premiums for all these years. The account was opened in 2010. I am not sure when the policy started deducting premiums. I called Trulife customer care on the 02 July and told them that I need to hear a recording when I was agreeing to take their policy. I called them again on the 15 July, on the 22 July, on the 03 August and again today. Today they told me, they still are looking for the recording, initially I was told that it will take 30 days to get the recording. In the meantime, the policy is still deducting the premium and I have to pay for it for the sake of my credit record. I was told the policy cannot be closed as they are still investigating. Today, the 3rd September 2015, Ref for the call is ***, I was told they will call me but obviously no one is going to call me. All I need is my premiums back as I never took any policy with Trulife, I want my money back with interest.
Thank you for your post.
We have reviewed your account and established that the cover is underwritten by Hollard Life Assurance Company Limited which is administered by Trulife.
As this is a Life Policy that was taken out with Hollard directly we are unable to cancel it. We therefore contacted Trulife to investigate this matter with utmost urgency.
We were informed that they have conducted an investigation and concluded that the activation of the policy was indeed consented to by you during telephonic conversation with a consultant from Hollard on 11 December 2013.
We believe that that you were contacted by a manager from Hollard who has informed you of this and to which you confirmed having activated the mentioned policy. Further to this, he will also be cancelling the policy as per your request.
We trust that we have adequately responded to your concerns raised and wish to convey our apologies on behalf Trulife for the service you have received in this regard.
Kind regards,
Lynn
Thank you for your post.
We have reviewed your account and established that the cover is underwritten by Hollard Life Assurance Company Limited which is administered by Trulife.
As this is a Life Policy that was taken out with Hollard directly we are unable to cancel it. We therefore contacted Trulife to investigate this matter with utmost urgency.
We were informed that they have conducted an investigation and concluded that the activation of the policy was indeed consented to by you during telephonic conversation with a consultant from Hollard on 11 December 2013.
We believe that that you were contacted by a manager from Hollard who has informed you of this and to which you confirmed having activated the mentioned policy. Further to this, he will also be cancelling the policy as per your request.
We trust that we have adequately responded to your concerns raised and wish to convey our apologies on behalf Trulife for the service you have received in this regard.
Kind regards,
Lynn