SS
Sandra S
1 reviews | Active since Jul 2010
30 Jan 2015, 12:51
PAY for a service but could not received it
I payed R40 for a door-to-door delivery!!!!!<br> So that I could received the product before the weekend. I went Thursday / yesterday to the Truworths in Cresta and they could not give it to me because the one with the key was not there for the day. What was the use of the R40 door-to-door fee that was suppose to guarantee that I will receive my goods in time?
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Truworths's replyOfficial
04 Feb 2015, 15:16Hello Onsteld,
At Truworths, we strive to provide our customers with an effortless shopping experience, where they are assisted by efficient and enthusiastic consultants.
We were concerned to read of your experience at one of our stores and referred the matter to the relevant Store Manager to investigate and address. We believe that she has been in contact with you to discuss your concerns and to apologise to you for any inconvenience and frustration caused.
We are pleased to confirm that you are satisfied with the outcome of this matter. Should you have any other queries or concerns, contact us directly on *** or send us an e-mail to *** and we will gladly assist.
Best regards,
Charmaine
At Truworths, we strive to provide our customers with an effortless shopping experience, where they are assisted by efficient and enthusiastic consultants.
We were concerned to read of your experience at one of our stores and referred the matter to the relevant Store Manager to investigate and address. We believe that she has been in contact with you to discuss your concerns and to apologise to you for any inconvenience and frustration caused.
We are pleased to confirm that you are satisfied with the outcome of this matter. Should you have any other queries or concerns, contact us directly on *** or send us an e-mail to *** and we will gladly assist.
Best regards,
Charmaine
Truworths's reply04 Feb 2015, 15:16
Official
Hello Onsteld,
At Truworths, we strive to provide our customers with an effortless shopping experience, where they are assisted by efficient and enthusiastic consultants.
We were concerned to read of your experience at one of our stores and referred the matter to the relevant Store Manager to investigate and address. We believe that she has been in contact with you to discuss your concerns and to apologise to you for any inconvenience and frustration caused.
We are pleased to confirm that you are satisfied with the outcome of this matter. Should you have any other queries or concerns, contact us directly on *** or send us an e-mail to *** and we will gladly assist.
Best regards,
Charmaine
At Truworths, we strive to provide our customers with an effortless shopping experience, where they are assisted by efficient and enthusiastic consultants.
We were concerned to read of your experience at one of our stores and referred the matter to the relevant Store Manager to investigate and address. We believe that she has been in contact with you to discuss your concerns and to apologise to you for any inconvenience and frustration caused.
We are pleased to confirm that you are satisfied with the outcome of this matter. Should you have any other queries or concerns, contact us directly on *** or send us an e-mail to *** and we will gladly assist.
Best regards,
Charmaine