1 reviews | Active since Aug 2013
Pathetic ********* Customer Service
I have purchased a pair of Tekkies for my husband ( Adidas) from the Truworths Store in Southgate because of no sizes they mentioned it will take approximately 5/10 working days (26 February 2015)<br> Right until today the 25 March 2015 no feedback.<br> In all this time I have been every week to the store to see what was going on still no correspondences from nobody.<br> The Store was very efficient whereas head Office was another story altogether.<br> Now when I want them to Credit my account I must still wait for that pair of Tekkies to first reach the store than they will Credit me. What nonsense<br> Never ever in all this time did anybody take the initiative to call me or let me know what is going on unless I do not make the call myself.<br> On Saturday when the store called head office(Rifaat) conveniently nobody in fashion delivery works so I had to wait until Monday the 23 March<br> Since then no calls until today when I had called 25 March 2015 again.<br> what pathetic service but let the account not be paid and see what happens....<br> I am gatvol of this nonsense $%^&**<br>
We thank you for affording us the opportunity to clarify and address your concerns.
We acknowledge your frustration experienced with regards to the way in which your Fashion Delivery order was attended to. Your item ordered on 26 February 2015, was charged to your account on 01 March 2015. On 04 March 2015, the courier collected your parcel from the sending store, but on 05 March 2015, it was erroneously scanned in as a return on their side. This caused an inevitable delay, and as a result the shoes were only delivered to the receiving store on 26 March 2015.
We confirm that the matter has been addressed with the staff members who were responsible for the error, and the appropriate corrective measures were taken. We acknowledge your frustration regarding this matter, and wish to extend our sincere apologies to you for the manner in which your query has been attended to.
We will be in contact with you soon, and should you still wish to have the shoes delivered to you we will source them and ensure they reach you. We do hope that we will be able to restore your faith in our company once again.
Kind regards,
Charmaine
We thank you for affording us the opportunity to clarify and address your concerns.
We acknowledge your frustration experienced with regards to the way in which your Fashion Delivery order was attended to. Your item ordered on 26 February 2015, was charged to your account on 01 March 2015. On 04 March 2015, the courier collected your parcel from the sending store, but on 05 March 2015, it was erroneously scanned in as a return on their side. This caused an inevitable delay, and as a result the shoes were only delivered to the receiving store on 26 March 2015.
We confirm that the matter has been addressed with the staff members who were responsible for the error, and the appropriate corrective measures were taken. We acknowledge your frustration regarding this matter, and wish to extend our sincere apologies to you for the manner in which your query has been attended to.
We will be in contact with you soon, and should you still wish to have the shoes delivered to you we will source them and ensure they reach you. We do hope that we will be able to restore your faith in our company once again.
Kind regards,
Charmaine