1 reviews | Active since Apr 2012
Pathetic Truworths Fashion Delivery Service
I contaced Truworths Call Centre on Wednesday 24 June 2015 (Ref No ***7) regarding a pants I would like to purchase in my size for Eid. the call centre agent adviced me that there were a few stores that each had 1 in my size & asked me why not have it done via there fashion delivery service. I agreed knowing that there is an extra charge for this services & was told that it would take about 4 days for the pants to be delivered to my preferred store. On Friday the 3 July 2015 I contacted Truworths call centre just to enquire about my pants as it's been well over 4 days & still have'n't heard anything from them to be told that they still haven't found me a pants. I was so angry because i purchased the rest of my eid clothes all to match with the specific pants. The agent then advised that he would send a request for fahion delivery to contact me. Monday 6 July 2015 I contacted Truworths Call Centre again to enquire when fashion delivery would contact me & was told that they would do it during the course of the day. It's Tuesday & still no call from them & still no pants. Your clothes are so EXPENSIVE but your delivery service SUCKS!!!
At Truworths, we aim to always provide our customers with an effortless online and in store shopping experience as such we were concerned to hear about your experience with your recent Fashion delivery request.
Upon investigation we established that the item ordered on 24 June 2015, was captured however upon attempting to source the garment it was not found at any of our stores Nationwide. Our Fashion delivery consultant regretfully omitted to send the Sold out SMS, to inform you of this and as such this matter will be brought to the attention of the relevant manager.
Following our telephonic conversation we confirm that we have found a replacement garment for you and have made arrangements for the garment to be delivered to your requested store by Friday 10 July.
We wish to extend our sincerest apologies for the manner in which your query has been attended to and are committed to remain in contact with you until this matter has been resolved.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
At Truworths, we aim to always provide our customers with an effortless online and in store shopping experience as such we were concerned to hear about your experience with your recent Fashion delivery request.
Upon investigation we established that the item ordered on 24 June 2015, was captured however upon attempting to source the garment it was not found at any of our stores Nationwide. Our Fashion delivery consultant regretfully omitted to send the Sold out SMS, to inform you of this and as such this matter will be brought to the attention of the relevant manager.
Following our telephonic conversation we confirm that we have found a replacement garment for you and have made arrangements for the garment to be delivered to your requested store by Friday 10 July.
We wish to extend our sincerest apologies for the manner in which your query has been attended to and are committed to remain in contact with you until this matter has been resolved.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn