Pathetic Truworths

Me and Truworts yet again. It is beyond me how pathetic a big chain store like Truworths operates. During high lockdown with Covid I started paying my account via EFT. AND OPTION THAT TRUWORTHS OFFERS. I had endless troubles with that because Truworths take more than a month to allocate payments. I thought that ok, lockdown did present problems. I then started paying my account instore. Note that I do not skip one month with payments. Last month I received an sms giving the option of EFT payments, so I decided let me try again. There should not be any troubles anymore. To my utter dismay the situation did not change!!!!!!!!!!!!!!!! I paid my account via EFT on the 27th of April, my refrence number ONE HUNDRED PERCENT CORRECT, and today, the 16th of May, my payment stille has not been allocated. How pathetic is this?????????????????? Why do Truworths offer the option of EFT payment while they clearly know that they do not have skilled people doing the recons. I payed my other accounts via EFT on the same day and after three days I receive my sms saying we have received your payment. Truworths on the other hand, nearly 20 days later, has ATTORNEYS CALLING ME SAYING I HAVE NOT PAID MY ACCOUNT!!!!!!!!!!!!!!!!!!!! THIS AFTER I HAVE NOW SENT MY PROOF OF PAYMENT ALSO!!!!!!!!!! I did not even want to give Truworths one star because they do not deserve it.