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Carl T
1 reviews | Active since Jul 2015
04 Mar 2022, 12:08
PATHETIC TRUWORTHS!
truworths I spend tons of money at this store every year (mall@reds)and this visit i was in extreme pain from neck spasims and muscle pain and grabbed xs underwear and not xL which I am. Clearly I am a big guy and wouldn't even try to fit these on but they refuse to exchange it and the manager tells me the store has no owner when asking to speak to the owner. I find this ridiculous! You lose a client that spends 100s of thousands a year at your store for R290. Pathetic idiots honestly. Poor service and stupid staff! If your products are **** quality and you won't even take it back unopened and untouched then why should we buy it to begin with!
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Replies (2)CT
Carl T's updateReviewer Update
09 Mar 2022, 17:45Well your policy is against the national consumer act and I will take it further as there was no valid or intellectual reason why it was unable to be returned. And if you telling me I was advised correctly and the store does not have a owner you are talking absolute bull****, all franchise store have an owner. Truworths is just a **** of an excuse company that I will NEVER put foot in their stores again and will urge anyone I see walking into their stores to do the same due to the pathetic service and complete stupidity of their staff
CT
Carl T's update09 Mar 2022, 17:45
Reviewer Update
Well your policy is against the national consumer act and I will take it further as there was no valid or intellectual reason why it was unable to be returned. And if you telling me I was advised correctly and the store does not have a owner you are talking absolute bull****, all franchise store have an owner. Truworths is just a **** of an excuse company that I will NEVER put foot in their stores again and will urge anyone I see walking into their stores to do the same due to the pathetic service and complete stupidity of their staff
CT
Carl T's updateReviewer Update
09 Mar 2022, 17:48If the underwear does not meet the agreed requirements, the consumer is entitled to return it for a refund (section 20(2)(b), unless for reasons of public health or otherwise...
There was no valid reason other then you guys being stupid!
There was no valid reason other then you guys being stupid!
CT
Carl T's update09 Mar 2022, 17:48
Reviewer Update
If the underwear does not meet the agreed requirements, the consumer is entitled to return it for a refund (section 20(2)(b), unless for reasons of public health or otherwise...
There was no valid reason other then you guys being stupid!
There was no valid reason other then you guys being stupid!