RG
Reanne G
1 reviews | Active since Mar 2016
07 Mar 2016, 20:42
Pathetic Service Received from Area Manager
In order to return you need a receipt. My receipt was misplaced. That's entirely my fault. However I found it and went to the store that I frequent quite often and was point blank refused a return! To my horror the supervisor on duty called the area manager who has no people skills whatsoever and point blank refused to even give me a voucher. She wouldn't even listen to the reason for the late return! This from an area manager. Clearly Truworths employs staff without training on customer service.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
09 Mar 2016, 13:36Hello Reanne Govender ,
We acknowledge your disappointment at not being able to exchange the item you purchased in December 2015.
Our Returns Policy allows you to return or exchange an item within 30 days from the date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
As stated in your post, your return did not fully comply with the Terms and Conditions of our Returns Policy, which are visible on the reverse side of our dockets and on our website at truworths.co.za. As a result, we confirm that you were correctly advised that we will not be able to authorise your return.
We can confirm that we have contacted you and that the matter has been resolved.
Kind regards,
Charmaine
We acknowledge your disappointment at not being able to exchange the item you purchased in December 2015.
Our Returns Policy allows you to return or exchange an item within 30 days from the date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
As stated in your post, your return did not fully comply with the Terms and Conditions of our Returns Policy, which are visible on the reverse side of our dockets and on our website at truworths.co.za. As a result, we confirm that you were correctly advised that we will not be able to authorise your return.
We can confirm that we have contacted you and that the matter has been resolved.
Kind regards,
Charmaine
Truworths's reply09 Mar 2016, 13:36
Official
Hello Reanne Govender ,
We acknowledge your disappointment at not being able to exchange the item you purchased in December 2015.
Our Returns Policy allows you to return or exchange an item within 30 days from the date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
As stated in your post, your return did not fully comply with the Terms and Conditions of our Returns Policy, which are visible on the reverse side of our dockets and on our website at truworths.co.za. As a result, we confirm that you were correctly advised that we will not be able to authorise your return.
We can confirm that we have contacted you and that the matter has been resolved.
Kind regards,
Charmaine
We acknowledge your disappointment at not being able to exchange the item you purchased in December 2015.
Our Returns Policy allows you to return or exchange an item within 30 days from the date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
As stated in your post, your return did not fully comply with the Terms and Conditions of our Returns Policy, which are visible on the reverse side of our dockets and on our website at truworths.co.za. As a result, we confirm that you were correctly advised that we will not be able to authorise your return.
We can confirm that we have contacted you and that the matter has been resolved.
Kind regards,
Charmaine