Pathetic service from Truworths online

We recently purchased items online from Truworths on the 8th of December 2022 and as of now the 28th of December have not received the full order.I received a sms stating that the remaining item was going to be delivered on the 20th after waiting that day and the day after I contacted the call center or should I say the clown center. After having to wait on hold for about 15 minutes I spoke to someone who then said they would get someone from the store that was supplying the item to call me. At 5.15 pm a lady called to say that she couldn't find any information about the order as everything had disappeared but would contact me the next day however after waiting till 4 pm the next day I then called the call center again and again spent 10+ minutes on hold. I spoke to a another lady and got the courier info and tracking number as nothing was sent to me and 10 minutes later had information that Truworths had canceled the pick up of the item on the 13th but all the employees of Truworths were clueless about this, I then called and spoke to the manager of the call center and was asked to email a screen shot of the sms I received and requested that I then go to the store to collect the item myself however now he has gone on leave and a new clown now says they are going to refund the item after I have told them that item is half of a set and as it is still in stock. I have now been told that the item is at the store for pickup however as the manager was meant to confirm this was me I am still in the dark. Definitely will not ever be buying from Truworths again after this. Service is seriously lacking.