Pathetic service from Truworths!

I placed an online order on the 24th of November and I still have not received my order!!!

The only correspondence I received (which was today) was "Good day Thank you for your email. Your order is currently with our couriers in Johannesburg. You will be notified as soon as your order is in trip for delivery. "

How in the world does it take over 3 weeks for a dress to be delivered. I needed the dress for a wedding which has now passed so I just want a refund!!

Thanks Robyn ***