PATHETIC SERVICE FROM TRUWORTHS CHATSWORTH CENTRE

The service at truworths chatsworth is absolutely pathetic. I have gone in to purchase a pair of shoes. Firstly I and many others stood in a queue for over 45 minutes with tellers leaving the counters constantly and servicing customers with online orders. It clearly demonstrated the lack of skills, having no control and management of store activities. The worst happened when I got to the counter to pay for the shoes. I was told that i will not get a slip as the shoes was a return. I agreed. Next I was told that the shoes cannot be sold. I thought the lady was joking but then saw the seriousness. I was highly frustrated and asked to speak to her manager. Her manageress said that she cannot do anything and the shoes cannot be sold. I then asked to speak to her senior. She called her area manager who was absolutely rude and disrespectful saying that she did not place the shoes out there for sale and she could not take blame. I advised that i have been into many stores looking a this specific shade of shoes, despite that I have been in the queue for over 45 minutes surely that something can be done. My pleas fell on deaf ears as she continued to speak over me with utter disrespect. She said that she is not the area manager and that she is standing in then. Whikst i was talking, she cut the call.

If she is the area manager surely she should have done checks and taken the shoes off the sale stand . The feedback from staff was that the shoes were on sale since last week. This store needs serious attention and management. The level of skills is extremely poor and this going to further damage to the brand. The customers heard the conversations and nodded with concern. This matter needs serious attention before the customers like myself will take our business elsewhere.