1 reviews | Active since Apr 2014
Pathetic service from Truworths
I purchased a Daniel Hector Bag from Truworths in December, I recently noticed the zip mechanism seems to be faulty, I contacted customer care and was told that I need my proof of purchase. I had purchased it cash. The return or exchange policy provides us to return within 6 months according to the email but this is not what I attend to do. I am happy with my hand bag, it seems that the quality of zip is not up to standard. You would think a customer would prefer to purchase due to quality and would last many years but I guess the standards are the same as any average store. I got an email stating if I dont have a slip customer service cannot assist. Who keeps a Truworths till slip for years, pathetic service.
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standard that they set. Whilst the necessary measures are taken to try and ensure that all merchandise meet this standard, we acknowledge that quality inconsistencies may occur.
Therefore when merchandise presents with a potential quality issue, it may be returned within a six months from the date of purchase, provided that valid proof of purchase is presented.
We are however pleased to confirm that arrangements has been made for you to return the bag to one of our stores to have the item assessed, and trust that this matter will be acceptably resolved soon.
Kind regards,
Truworths Online Team
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standard that they set. Whilst the necessary measures are taken to try and ensure that all merchandise meet this standard, we acknowledge that quality inconsistencies may occur.
Therefore when merchandise presents with a potential quality issue, it may be returned within a six months from the date of purchase, provided that valid proof of purchase is presented.
We are however pleased to confirm that arrangements has been made for you to return the bag to one of our stores to have the item assessed, and trust that this matter will be acceptably resolved soon.
Kind regards,
Truworths Online Team