Pathetic service from Trueworths

i am an existing truworths customer and i have recently requested for a specific dress from the Sunnypark branch, i was told that i would need to pay and extra fee to place an order for the dress and i had asked them to deliver to my door in which i paid an extra R44 for this service. the Order was placed on 03/07/2015 and i have been making countless calls to the branch as well as the Truworths head office in Cape Town. For every called i made i was kept on being placed on hold to speak to other people, and i was never told the truth on whats going on. i had asked my Fiance to call and find out whats going on today as the time is nearing for our function, she then told me the lady from the branch had told her that the order has been cancelled. This is really frustrating as my Fiance needed this dress for a function of which is in less than a week and Truworths have failed to meet my needs, I think this is really pathetic service and this will result in me closing my account with them. I'm tired of making calls for something i have paid for and also additional fees for this to be delivered.