PATHETIC SERVICE FROM CHATSWORTH CENTER BRANCH SUPERVISOR

I WOULD LIKE TO LOG A FORMAL COMPLAINT AGAINST THE SUPERVISOR WHICH WAS ON DUTY YESTERDAY 24TH DECEMBER AT THE CHATSWORTH CENTER BRANCH DURBAN. I HAVE AN ACCOUNT WITH TRUWORTHS AND I HAVEN'T RECEIVED MY SHOPPING CARD SO I USUALLY USE MY ID TO SHOP WHICH WAS SLIGHTLY DAMAGED WHICH I USED TAPE TO HOLD IN PLACE. YESTERDAY I STOOD EXTREMELY LONG IN THE LINE ONLY TO GET TOLD THAT THEY CANNOT ACCEPT MY ID AS IT MAY BE ****. I CANNOT UNDERSTAND THE DAMN LOGIC BECAUSE EVEN THE BANKS ACCEPT MY ID, DUE TO COVID IM UNABLE TO GET A NEW ID. BEING A CUSTOMER FOR TRUWORTHS I'M VERY UPSET AND DISAPPOINTED AS IT WAS CHRISTMAS EVE, THIS WAS EXTREMELY EMBARRASSING FOR ME. I'M APPAULED BY THAT SUPERVISOR ON DUTY, SERVICE FROM CHATSWORTH CENTER BRANCH IS PATHETIC. I'VE NEVER HAD DIFFICULTY WITH THE UMHLANGA OR BLUFF BRANCH, THIS IS WHY THOSE BRANCHES ARE BETTER BECAUSE THEY KNOW HOW TO GIVE GOOD CUSTOMER SERVICE. THAT LADY IS *********** AND DOESN'T DESERVE HER JOB