1 reviews | Active since Aug 2014
Pathetic Service from attendees. Manager useless.
I opened a truworths account a few months back and then was told that I will recieve a R200 voucher per month should I spend more than R600 on anything. So June the 30th I purchased a shortsleeve jacket and received the R200 voucher for the month of June. 15 days later i bought the another jacket but with different colour and received the discount voucher. 10 days later I went to exchange both jackets as both of them started to tear in the inside.<br> <br> I was then told by the staff that I could not exchange the jacket as then I would LOSE the discount vouchers for each jacket and then had to pay full price for both? The CPA act states CLEARLY that when a customer buys a specific item for that price, it HAS to be exchanged at the same price.<br> <br> When we asked for the manager, she briefly came by and said that there is absoloutrly NOTHING she can do. What payheyic service is that? Needless to say. I again ordered the two jackets and purchased a third with another discount voucher... but NONE of the vouchers have been taken off. What B.S us this about having to pay full price again after you want to exchange something!!!?? I want my discount on all three jackets!!!! And again.Manger useless
Thank you for your post and allowing us the opportunity to respond.
We have investigated the concerns raised in your post and established that the name listed on the account in question, is not the same as the one listed in your post.
We do not ordinarily discuss matters pertaining to the account with anyone other than the account holder; however trust that the information contained in our post does not contain any personal or private information.
At Truworths, we believe that we conduct our business practices in strict compliance with the regulations as stipulated by the Consumer Protection Act (CPA).
As such we wish to advise that ordinarily once a promotional fashion voucher has been, redeemed it cannot be re-used, even if the item is returned. We confirm that we have made various attempts to contact the account holder but regret that we have been unsuccessful.
We kindly request that the account holder contacts us on *** or via email on ***, in order for us to further attend to this matter.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We have investigated the concerns raised in your post and established that the name listed on the account in question, is not the same as the one listed in your post.
We do not ordinarily discuss matters pertaining to the account with anyone other than the account holder; however trust that the information contained in our post does not contain any personal or private information.
At Truworths, we believe that we conduct our business practices in strict compliance with the regulations as stipulated by the Consumer Protection Act (CPA).
As such we wish to advise that ordinarily once a promotional fashion voucher has been, redeemed it cannot be re-used, even if the item is returned. We confirm that we have made various attempts to contact the account holder but regret that we have been unsuccessful.
We kindly request that the account holder contacts us on *** or via email on ***, in order for us to further attend to this matter.
Kind regards,
Lynn