1 reviews | Active since Jan 2017
PATHETIC SERVICE DELIVERY
<p>I have placed an order online on Monday 19 Jan 2017 reference number 378APG25DK. I have contacted Fashion Hotline on Friday 13 Jan regarding my item not being delivered. They could not give me any feedback. I emailed them yesterday and still nothing. I call the Fashion Hotline again this morning and they cannot tell me when my item will be delivered. Please can you credit my account as I no longer am interested in this item as the delivery is taking too long.</p> <p> </p> <p>Your customer service and delivery is pathetic. I will only purchase from you again.</p> <p> </p>
Thank you for your post and for allowing us the opportunity to assist.
Upon receipt of your post we immediately conducted an investigation into your concerns raised. We established that the delay was caused on the part of the courier company contracted to do deliveries on our behalf.
We confirm that our consultant has been in contact with you to apologize and has informed you of our findings. This matter has further been addressed with the relevant management of the courier company to ensure that this remains and isolated incident.
We are pleased to confirm that your order was delivered on 17 January 2017 to your preferred address.
Please once again accept our sincerest apologies for the delay and for the inconvenience caused due to this.
Yours in service,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to assist.
Upon receipt of your post we immediately conducted an investigation into your concerns raised. We established that the delay was caused on the part of the courier company contracted to do deliveries on our behalf.
We confirm that our consultant has been in contact with you to apologize and has informed you of our findings. This matter has further been addressed with the relevant management of the courier company to ensure that this remains and isolated incident.
We are pleased to confirm that your order was delivered on 17 January 2017 to your preferred address.
Please once again accept our sincerest apologies for the delay and for the inconvenience caused due to this.
Yours in service,
Truworths Online Team