Pathetic Service at Truworths

On the 11/06/2022 I went to the Truworths @ Forest Hill, my sister wanted to purchase a cellphone. I went with her because she is partially blind and handicapped. The staff (a man) assisted her with a Nokia phone. He told her that it was a fast selling phone and there was no issues with the phone. No one imformed us about the returns policy. Upon taking it home, she asked for assistance in setting the phone up but the phone could not be set up because it continued to freeze. We took the phone back on the 8th day and only then we were informed about the returns policy. The lady informed us that she will book it in under warranty but she did mention that she will try and credit the phone to my sister's account. She booked it in but no one called me we had to go back to the store, the lady told me she couldnt call as she was on leave she said she will credit her account. The following week she called me and informed me that there was nothing she can do. Before the staff could phone me I researched this phone and read all the horrible reviews about the Nokia. I think the staff at Truworths just wanted to make a sale of this particular brand of phone and saw my disabled sister as an easy mark and took advantage of her. I find it abhorrent that a semi disabled person is being treated this way, nearing in mind that not one staff member informed of the returns policy before buying the phone yet they were very quick to tell her she's too late to return it. All my sister wants a credit to her account, because she felt that she was misled and she has decided that she will close the account because of this service. She is very disappointed with the staff at Forest Hill that pushes the problem from one staff to another staff. She is in a wheelchair and it is difficult for her to come to my offices therefore I am helping with this matter,