MM
Makoma M
1 reviews | Active since Dec 2011
21 Feb 2016, 17:03
pathetic service and Policy
My husband bought me shoes at truworths but they don't fit me right. I lost a receipt and went to exchange the shoes but they were so rude to and told me that they won't help me. I was insulted and undermined but the managers of truworths. I'm surprised cause other shops are very helpful even without a receipt but such a big organisation is still operating like ****a shops and we pay so much money to buy there products and the service is very bad.
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Truworths's replyOfficial
24 Feb 2016, 17:27Hello Makoma-Mohale,
Thank you for your post.
We understand customers may change their minds after a purchase of a garment and our Returns Policy therefore makes provision for customers to return or exchange an item within 30 days from the date of purchase provided the terms and conditions of our Returns Policy are adhered to.
We believe that the consultant informed you of these stipulations at the time of your visit to the store and we regret that you are dissatisfied with our policy. We have therefore requested that the relevant Area Manager contacts you to discuss your concerns pertaining to this incident.
In conclusion, we maintain that our Returns Policy is fair and we trust you will appreciate that in order to ensure continuity in the service levels provided to our customers, it is imperative that such a policy is adhered to at all times.
Kind regards,
Lynn
Thank you for your post.
We understand customers may change their minds after a purchase of a garment and our Returns Policy therefore makes provision for customers to return or exchange an item within 30 days from the date of purchase provided the terms and conditions of our Returns Policy are adhered to.
We believe that the consultant informed you of these stipulations at the time of your visit to the store and we regret that you are dissatisfied with our policy. We have therefore requested that the relevant Area Manager contacts you to discuss your concerns pertaining to this incident.
In conclusion, we maintain that our Returns Policy is fair and we trust you will appreciate that in order to ensure continuity in the service levels provided to our customers, it is imperative that such a policy is adhered to at all times.
Kind regards,
Lynn
Truworths's reply24 Feb 2016, 17:27
Official
Hello Makoma-Mohale,
Thank you for your post.
We understand customers may change their minds after a purchase of a garment and our Returns Policy therefore makes provision for customers to return or exchange an item within 30 days from the date of purchase provided the terms and conditions of our Returns Policy are adhered to.
We believe that the consultant informed you of these stipulations at the time of your visit to the store and we regret that you are dissatisfied with our policy. We have therefore requested that the relevant Area Manager contacts you to discuss your concerns pertaining to this incident.
In conclusion, we maintain that our Returns Policy is fair and we trust you will appreciate that in order to ensure continuity in the service levels provided to our customers, it is imperative that such a policy is adhered to at all times.
Kind regards,
Lynn
Thank you for your post.
We understand customers may change their minds after a purchase of a garment and our Returns Policy therefore makes provision for customers to return or exchange an item within 30 days from the date of purchase provided the terms and conditions of our Returns Policy are adhered to.
We believe that the consultant informed you of these stipulations at the time of your visit to the store and we regret that you are dissatisfied with our policy. We have therefore requested that the relevant Area Manager contacts you to discuss your concerns pertaining to this incident.
In conclusion, we maintain that our Returns Policy is fair and we trust you will appreciate that in order to ensure continuity in the service levels provided to our customers, it is imperative that such a policy is adhered to at all times.
Kind regards,
Lynn