AS
Avant S
1 reviews | Active since Sept 2018
20 Feb 2019, 15:37
PATHETIC SERVICE / ACCOUNTS DEPT
TRUWORTHS SENDS SMS MESSAGES TO A PHONE NUMBER THAT IS NOT EVEN MINE, BUT MY PARENTS PHONE, TODAY, 20 APRIL AND IT STATES THAT I MUST PAY R460 SOONEST TO BRING MY ACCOUNT UP TO DATE, FUNNY BECAUSE THEIR RESPONSE TO MY PREVIOUS COMPLAINT STATES ACCOUNT IS UP TO DATE AND AS PER MY KNOWLEDGE IT IS UP TO DATE. BUT CONTINUE TO REQUEST PAYMENT FROM ME? WHAT PAYMENT? AND WHERE DO YOU GET CONTACT NUMBERS FROM THAT DONT BELONG TO ME AND WHICH I HAVENT SUPP**** TRUWORTHS.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
26 Feb 2019, 12:00 Thank you for your post.
We acknowledge your frustration regarding communication concerning the status of your account. However, when payment commitments are not met, correspondence is automatically sent to remind you of the status of your account. It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected.
We regret that these forms of communication were not received in the manner in which it is intended.
Following the communication you had with one of our consultants, we can confirm that this matter has been resolved.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding communication concerning the status of your account. However, when payment commitments are not met, correspondence is automatically sent to remind you of the status of your account. It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected.
We regret that these forms of communication were not received in the manner in which it is intended.
Following the communication you had with one of our consultants, we can confirm that this matter has been resolved.
Kind regards,
Truworths Online Team
Truworths's reply26 Feb 2019, 12:00
Official
Thank you for your post.
We acknowledge your frustration regarding communication concerning the status of your account. However, when payment commitments are not met, correspondence is automatically sent to remind you of the status of your account. It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected.
We regret that these forms of communication were not received in the manner in which it is intended.
Following the communication you had with one of our consultants, we can confirm that this matter has been resolved.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding communication concerning the status of your account. However, when payment commitments are not met, correspondence is automatically sent to remind you of the status of your account. It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected.
We regret that these forms of communication were not received in the manner in which it is intended.
Following the communication you had with one of our consultants, we can confirm that this matter has been resolved.
Kind regards,
Truworths Online Team