Pathetic service

So this is the third time I went to Truworths in Trade Route Mall. Im so annoyed l’m even considering closing my account. The first time I went to this particular store I wanted to make a purchase on my account the only proof of identification I had was my expired license the cashier refused to assist me with it she said she needs a valid proof of identification okay this I understood. I bought a few things online and paid cash for it, I opted to collect my parcel in store my mistake was I chose this very store bearing in mind I haven’t forgotten my past experience. I received an sms to collect my parcel. Now because I was told I cannot be assisted with my expired license I took my license renewal it’s still valid and at this moment I don’t have my I.D document with me oh now I’m upset because this cashier now wants my expired license now she cannot take the renewal I was very upset I told her then I want a refund for the clothes I bought hence I paid cash for it not even on my account she didn’t want to help me until I showed her a certified I.D I had on my phone I mean really I was extremely upset because the cashier even asked me how I app**** for my license renewal without my I.D wow now I’m being interrogated by a JMPD officer.

Today I went to the same store to ask if I could make a purchase on my account using the same certified I.D the cashier said no. I just rather walked out of the store. I’m honestly considering closing my account it’s of no use l’m paying for a service I’m unable to use.