Pathetic service

<p>Again someone is not doing their job. What an *********** person I had to deal with. Truworths handed over my account to MBD (for collection purposes) as they say. I have been sent from pillar to post trying to get the settlement letter for this account. MBD tells me to get it from Truworths. At Truworths they only providing me with a statement WRITTEN account is handed over to MBD. Mind you the reason I'm requesting for this settlement letter is to pay off the account by consolidation. So the creditor assessors can't use Truworths statement that clearly states that the account is handed over to MBD, therefore I need to get the letter from the collections agency. But they can not provide it to me. So I had to go to Newtown Junction branch to get clarity on the matter. I was put through to what they said it's Head office. I spoke to a very *********** lady by the name of Pinky who told me that the account is still handled by Truworths, MBD are only there for collection purposes as they account hadn't been paid for more than 3 months. I then requested for her to send me the settlement letter which will not mention MBD details on it because I needed to submit that information for processing. She promised to send it to me before close of business. But still now @ 17:48 I'm still waiting for it. This is pathetic service.</p>