1 reviews | Active since Dec 2013
Pathetic Service!
<p>Im writing this complaint on behlaf of my mother, who has been a regular customer of Truworths. She's had no problems with the quality of clothing up until now. She bought a jacket a few weeks ago, that was about R700 & because she's had no problems with the quality of clothing, she threw the slip away. Unfortunately the quality of this jacket is **** and it looks like a rag after wearing it a few times. My mom took it back to TW, but the service she got was that NONE of the managers wanted to come out and help her out! PATHETIC! Its all just about sales to you isnt it? What about the customer service? So dissapointing. Please contact my mom after 5-30pm. And take the jacket back!</p>
Thank you for raising this quality concern with us.
At Truworths, our garments go through a series of quality assurance tests; however there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and proof of purchase is presented
We have escalated this matter to the manager of the store referred to in your post to investigate and she will be contacting your mom at the requested time today, to discuss her concerns.
We trust that this matter will be adequately resolved once she has reached your mom and the investigation is concluded.
Kind regards,
Truworths Online Team.
Thank you for raising this quality concern with us.
At Truworths, our garments go through a series of quality assurance tests; however there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and proof of purchase is presented
We have escalated this matter to the manager of the store referred to in your post to investigate and she will be contacting your mom at the requested time today, to discuss her concerns.
We trust that this matter will be adequately resolved once she has reached your mom and the investigation is concluded.
Kind regards,
Truworths Online Team.