1 reviews | Active since Jun 2016
pathetic service
<p>So I've been to truworths at least 3 times with my husband to apply for a secondary card.. submitted documents all those times.. been advised that I could use his card to purchase stuff till mine arrives.. until I get to the till point all three times only to be told I cannot use his card cos my documents was never submitted.. so embarrassing!! You guys don't miss it when a payment is late.. I mean the money gets used for fancy upgrades to the shop while the customers furnishing those upgrades get pathetic service! So swt on closing this useless account. </p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and wish to sincerely apologize for your experience.
We have investigated your concerns and regretfully could not find record of your request for the additional card. We further apologize if you were misinformed regarding the use of the main account holder’s charge card as it cannot be used by the additional account holder or any other person unless accompanied by the account holder’s original identity document, a letter providing full details of what can be purchased on the account, the charge card and the identity document of the person making the purchase. We have used this opportunity to remind the relevant management of the store mentioned in your post the importance of accurately and efficiently processing information and strictly adhering to our policies and procedures.
We can confirm that we have been in contact with you via email and received the relevant documentation and have issued the requested additional card for you. We trust that we have satisfactorily attended to this matter for you.
Yours in service,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and wish to sincerely apologize for your experience.
We have investigated your concerns and regretfully could not find record of your request for the additional card. We further apologize if you were misinformed regarding the use of the main account holder’s charge card as it cannot be used by the additional account holder or any other person unless accompanied by the account holder’s original identity document, a letter providing full details of what can be purchased on the account, the charge card and the identity document of the person making the purchase. We have used this opportunity to remind the relevant management of the store mentioned in your post the importance of accurately and efficiently processing information and strictly adhering to our policies and procedures.
We can confirm that we have been in contact with you via email and received the relevant documentation and have issued the requested additional card for you. We trust that we have satisfactorily attended to this matter for you.
Yours in service,
Truworths Online Team