Pathetic Service

I have never in my life experienced such horrible and pathetic service as I did before from any other company!

First of all, I ordered a shoe online, size 10. I went to N1 City's branch on Monday to collect the shoe, when I got home I discovered that the shoe inside the size 10 box was actually a size 9. Yesterday I made numerous calls to your online department, Canal walk Branch and N1 city brand to get this matter resolved. Not to mention all the airtime spent on these calls for something that is clearly your error, I get told from your online department that I must take the shoe back to the store I collected it from and they will return it with the pickup team to get it sorted. I specifically asked if I should re-order the shoe and I was told no the store will send it to be corrected. I then also called the N1 city branch to confirm where I spoke to Nikita the manager.

Secondly, I got to the store last night to explain the whole situation again as she was not there. Clearly the girl behind the till doesn't listen to a word I say and just credits the shoe, after a whole back and forth they finally agree to re-invoice the shoe so I can go to Canal walk instead of dealing with *********** staff to be told there's a block on my account even though I only ordered last week. Even called the head office to find out but they were closed. My number gets taken and I am assured it will get sorted first thing this morning, up until now I have received no call from anybody, I had to call the store. I asked "Did you get the message?" to which I get a reply "Oh I see here is a message laying here". No sorry that I didn't get back to you - NOTHING. The online department has no clue what they are doing - They give the customers wrong information. Furthermore your staff are *********** with no customer service etiquette.

I will definitely NEVER deal with any Truworths again. I am sure I am not the only unhappy customer