AH
Aadil H

1 reviews | Active since May 2018

31 Jul 2019, 15:03

Pathetic service

I would like the area manager of Truworths Kenilworth centre to contact myself as we were in the store where we were told very rudly by a consultant on the floor and the manager Samantha who does not have any customer service by having more of an attitude towards the client then trying to assist the client . The problem arose where a picture was taken in the store where there is no signs/boards or anything that says a "client" can not take any pictures . why is that not on display for the consumer to see that . The service levels gets more and more pathetic its like you guys feel you giving things for free yet the customer is paying for it .

The only person who attempted to assist was Tharwaa i think her name is

I hope to get a call regarding the below

0
Replies (2)
Truworths
Truworths's reply01 Aug 2019, 16:40
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team 
AH
Aadil H's update05 Aug 2019, 10:32
Reviewer Update
I'm still waiting for the policy to be provided to me as mentioned by Tasneem , I'm still waiting on the return call as requested .