TT
Taariq T
1 reviews | Active since Jul 2019
20 Jul 2019, 14:20
Pathetic service
Walked into the Brits Mall store today on Saturday 20 July to return a few items...upon choosing the items noticed that the one item was damaged so decided to change it for something else the items price on display was R180 which the manager Ofentse who from walking out of the back had no smile on her face as if i was inconveniencing her she refused to accept and said that it had a different price?As far as i know the price you see is the price you pay when i told her about it she started giving me an attitude as if i was lying she then walked to the back and didn't want to come out this is really pathetic service especially from a manager:(
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Replies (2)
Truworths's replyOfficial
22 Jul 2019, 18:30We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply22 Jul 2019, 18:30
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
23 Jul 2019, 12:40 Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you.
We once again wish to apologise for any frustration caused and look forward to seeing you in our stores again soon!
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you.
We once again wish to apologise for any frustration caused and look forward to seeing you in our stores again soon!
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
Truworths's reply23 Jul 2019, 12:40
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you.
We once again wish to apologise for any frustration caused and look forward to seeing you in our stores again soon!
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you.
We once again wish to apologise for any frustration caused and look forward to seeing you in our stores again soon!
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team