Pathetic Service

I placed an phone order with Truworths Head Office on the 1 April 2019 with a lovely girl Tasneem order number # ********** 9 for a size L. Got a call from Truworths Adderley Street on Monday 22 April that my item has arrived. Collected item my item on Wednesday during lunchtime in such a hurry as the queue was so long & only 4 girls at the cash desk to assist. Took them a while as 2 were busy doing new accounts, 1 girl was busy with a cellular sale & only 1 other girl to assist. People started moaning in the queue as well that it's taking so long, so i just collected my & left. When i got to the office 7 checked my item I noted that I was sent a size S instead of L. Contacted Truworths Head Office immediately spoke to Alulutho who logged my complaint #74086 & assured me that a Fashion Delivery was placed & I won't be charged for the delivery & that I would receive my item by Friday. Contact Truworths H O now 26 April 2019 to follow up on my complaint & surprise surprise nothing has been charged to my account & i will not receive my item today Tasneem assured. Once again poor service from Truworths.