1 reviews | Active since Oct 2016
Pathetic Service
Good Morning This is an email sent to the truworths Facebook page.... Got a response as you need a Till Slip to exchange that's policy How pathetic service is this....
I have recieved a dress as a gift in December for my baby girl which she wore on Christmas day it has a defect on it. The big bow fell of while we where at church on Christmas day. I checked with the person who purchased this dress for if they had the slip unfortunately she doesn't keep the slip cause we never have a problem with clothes from you guys as she purchases from you guys always. I took this dress back to you Musgrave Store and was refused an exchange I did not ask for a refund the manager guy tells me he as to get a whole lot of paperwork for this dress asked me to phone the person to check for the slip as told first there was still no slip. I did explain to him that I wanted to change it at the full price before it gets markdown as I will loose out he told to get the slip. So I took my stuff and left. Please assist on what to do. Cause I'm sitting with a dress that's expensive which my daughter can't even wear. Thanks Regards
At Truworths, providing our customers with quality garments of international standards is of extreme importance to us. Therefore, we allow the return of defective items returned within 6 months from the date of purchase provided that, valid proof of purchase is presented and the item meets the requirements stated in our returns policy.
We can confirm that one of our consultants has been in contact with you to address your concerns raised and that this matter has been escalated to the respective Store Manager.
We are pleased to confirm that the relevant Store manager has been in contact with you, and believe that this matter has been resolved in the interim.
We trust that this matter has been acceptably resolved and encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you. Kind regards, Truworths Online Team
At Truworths, providing our customers with quality garments of international standards is of extreme importance to us. Therefore, we allow the return of defective items returned within 6 months from the date of purchase provided that, valid proof of purchase is presented and the item meets the requirements stated in our returns policy.
We can confirm that one of our consultants has been in contact with you to address your concerns raised and that this matter has been escalated to the respective Store Manager.
We are pleased to confirm that the relevant Store manager has been in contact with you, and believe that this matter has been resolved in the interim.
We trust that this matter has been acceptably resolved and encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you. Kind regards, Truworths Online Team