1 reviews | Active since Aug 2012
PATHETIC SERVICE
I app**** for an account with Truworths and it was approved on the 8th of August 2018 and i was told that i will receive my card within 3 weeks, today i called to inquire about the card and im told that it was sent out on the 13th of September and it will take another 3 WEEKS for it to get to me, what kind of nonsense is this, are you guys sending the card from MARS coz it really cant take that long for a mere card to be delivered, your service already disgusts me as your customer, should have listened to my friend when she warned me about your pathetic services! if this is the kind of incompetency that i will be receiving from you then i might as well close my account without even using it! You disgust mw
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that the initial charge card was issued to you on 08 August 2018, when the account was activated.
We are unable to establish why this card did not reach you, as we currently have the correct address listed and have not received returned mail for your account. For this reason, a replacement card was requested for you on 13 September 2018.
Your patronage is important to us and we do to not wish to lose you as a customer. We thank you for informing us regarding this matter as it gives us an opportunity to address service issues which may arise.
We hope that we were able to adequately attend to your concerns raised and hope that you will be able to accept our stance in this regard.
Should you require assistance with any other matter of concern, please contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that the initial charge card was issued to you on 08 August 2018, when the account was activated.
We are unable to establish why this card did not reach you, as we currently have the correct address listed and have not received returned mail for your account. For this reason, a replacement card was requested for you on 13 September 2018.
Your patronage is important to us and we do to not wish to lose you as a customer. We thank you for informing us regarding this matter as it gives us an opportunity to address service issues which may arise.
We hope that we were able to adequately attend to your concerns raised and hope that you will be able to accept our stance in this regard.
Should you require assistance with any other matter of concern, please contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team