1 reviews | Active since Mar 2013
Pathetic service
This is ********* that there are no adherence by Truworths about their agreements! If a payment was put in place why is my credit record affected and why are my details on your system still when I have asked for an investigation in the recorded phonecalls between myself and Truworths as well as MBD!
There is no agreement held up by Truworths as the recorded phonecalls would state and I want those calls investigated! Then I want details of mine removed and I want a closing letter on this account!
Thank you for your post.
Upon reviewing our records, we established that your account reflected arrears when you short paid your installment in May 2017. Your account was then administered by MBD, an outside collections agency, on our behalf.
We appreciate the payments made on your account; however, as a credit provider, we are required to submit updates to the credit bureau on a monthly basis, based on how you manage your account. This information is factual and cannot be removed or altered.
We confirm that MBD has been in contact with you on 22 December 2017 with regards to the debit order that was processed on 5 December 2017. Furthermore, we can verify that your account was settled in full and a paid up letter was sent to you via email this morning.
We sincerely apologise for the manner in which you felt the arrears communication was addressed to you. We value your patronage and hope that you will reconsider closing your account.
Kind regards,
Truworths Online Team
Thank you for your post.
Upon reviewing our records, we established that your account reflected arrears when you short paid your installment in May 2017. Your account was then administered by MBD, an outside collections agency, on our behalf.
We appreciate the payments made on your account; however, as a credit provider, we are required to submit updates to the credit bureau on a monthly basis, based on how you manage your account. This information is factual and cannot be removed or altered.
We confirm that MBD has been in contact with you on 22 December 2017 with regards to the debit order that was processed on 5 December 2017. Furthermore, we can verify that your account was settled in full and a paid up letter was sent to you via email this morning.
We sincerely apologise for the manner in which you felt the arrears communication was addressed to you. We value your patronage and hope that you will reconsider closing your account.
Kind regards,
Truworths Online Team