1 reviews | Active since Apr 2015
Pathetic service
Morning I would like clarity with regards to exchanges .My daughter received Christmas clothing as a gift for passing.I have no slip only the tags still on the items and they big for her,all I want to do is swap out for fitting sizes and I'm told it can't be done at the Southgate branch,how pathetic is this cause this time of the year kids and adults alike gets gifts from all over so to end up buying from you is a nightmare,I mean I don't want the money back all I want is fitting sizes.other stores don't have issues like this please assist ********** 150
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We trust that we have been able to adequately reach an agreement in this regards.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We trust that we have been able to adequately reach an agreement in this regards.
Kind regards,
Truworths Online Team