1 reviews | Active since Mar 2013
Pathetic service
Truworths has the most terrible and pathetic customer relations and I will not tolerate this any longer. I have written a previous review on this and the response I received was even more pathetic! Firstly you have been deducting my account on a debit order system of which when the debit order was placed into working, you indicated that my credit record would not be affected nor the purchases on the account and this was not adhered to! I want that recorded phonecall and I also want all my calls to be listened to. Today 15 November was the last debit order and I am going to close this pathetic account where you are constantly harassed and smss are sent which the account is being paid! This absolute **** has to stop! Thank you!
Thank you for your post.
We acknowledge your frustration regarding communication about the status of your account. However, we would like to advise that when customers do not meet their full payment commitments, additional charges are incurred. Therefore, various forms of communication are automatically generated as a reminder to bring your account up to date and to remind you that your credit worthiness is an asset to be looked after.
We are also concerned that your profile held with us and at the credit bureaus would be negatively affected.
Kindly note that your account still reflects a small balance, which once settled, the account will be up to date with payment again.
We trust that we have satisfactorily addressed you concerns, and look forward to your account being brought up to date with payment.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding communication about the status of your account. However, we would like to advise that when customers do not meet their full payment commitments, additional charges are incurred. Therefore, various forms of communication are automatically generated as a reminder to bring your account up to date and to remind you that your credit worthiness is an asset to be looked after.
We are also concerned that your profile held with us and at the credit bureaus would be negatively affected.
Kindly note that your account still reflects a small balance, which once settled, the account will be up to date with payment again.
We trust that we have satisfactorily addressed you concerns, and look forward to your account being brought up to date with payment.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding communication about the status of your account. However, we would like to advise that when customers do not meet their full payment commitments, additional charges are incurred. Therefore, various forms of communication are automatically generated as a reminder to bring your account up to date and to remind you that your credit worthiness is an asset to be looked after.
We are also concerned that your profile held with us and at the credit bureaus would be negatively affected.
Kindly note that your account still reflects a small balance, which once settled, the account will be up to date with payment again.
We trust that we have satisfactorily addressed you concerns, and look forward to your account being brought up to date with payment.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding communication about the status of your account. However, we would like to advise that when customers do not meet their full payment commitments, additional charges are incurred. Therefore, various forms of communication are automatically generated as a reminder to bring your account up to date and to remind you that your credit worthiness is an asset to be looked after.
We are also concerned that your profile held with us and at the credit bureaus would be negatively affected.
Kindly note that your account still reflects a small balance, which once settled, the account will be up to date with payment again.
We trust that we have satisfactorily addressed you concerns, and look forward to your account being brought up to date with payment.
Kind regards,
Truworths Online Team