1 reviews | Active since Mar 2013
Pathetic service
I am fed-up with Truworths and their communication from either them or MBD. The fact of the matter is the account has had a debit order in place and why am I receiving smss and phonecalls at ridiculous hours for payments, when Truworths received their money via debit order. The fact is also , the account was not supposed to be affected by this debit order in place, nor purchases because you have been receiving money via debit order and why when people call, post and sms me for payments, you are not taking the payments via debit order into account! This is totally unacceptable! This harassment needs to stop!
Thank you for bringing your concerns to our attention.
We acknowledge your frustration regarding communications about the status of your Truworths account; however confirm that the payments made were not sufficient to bring the account up to date again.
When a customer’s account falls into arrears, communication is generated to our customers, in order to obtain a suitable payment arrangement. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, as it was certainly not our intention to cause you any unnecessary frustration.
We can confirm that at Truworths we are fully compliant with the Debt Collectors Act 114 of 1998, which states that we may make telephone calls for the purpose of outstanding payment of a debt up until 21h00 in the evening, from Monday to Saturday.
We trust we have adequately responded to your query and look forward to your account being brought up to date with payment.
Kind regards,
Truworths Online Team
Thank you for bringing your concerns to our attention.
We acknowledge your frustration regarding communications about the status of your Truworths account; however confirm that the payments made were not sufficient to bring the account up to date again.
When a customer’s account falls into arrears, communication is generated to our customers, in order to obtain a suitable payment arrangement. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, as it was certainly not our intention to cause you any unnecessary frustration.
We can confirm that at Truworths we are fully compliant with the Debt Collectors Act 114 of 1998, which states that we may make telephone calls for the purpose of outstanding payment of a debt up until 21h00 in the evening, from Monday to Saturday.
We trust we have adequately responded to your query and look forward to your account being brought up to date with payment.
Kind regards,
Truworths Online Team