1 reviews | Active since Aug 2010
Pathetic Service
In this past three month i have been struggle and unable to honour my promises due to my job being very slow. On the 04th of September i have received a call from Truworths by a gentlemen using this no *** and i have made an arrangements with him that i will pay R397.00 as required by Truworths at the end of this month(September) as things are a little better now, but to my surprise this morning i have just received an sms from MBDCS saying that my account is being handed over to them. I don't understand how can Truworths hand over my account wheres i tried so hard to make an arrangement with them. And what confused me was that when i was accessing my account on the internet it was telling me that my monthly installment with them was only 27.00 that is why in August i only paid them R100.00 thought it will make much difference. I am very upset with how they treated my situation while i was trying with all the difficulties that i was facing, i have never passed a month without making payment to Truworths. PLEASE HELP ME PETER!!!
Thank you for your post and for giving us the opportunity to clarify your concerns.
We have reviewed your account and established that your account currently has a five month arrears status. We can confirm that your account is currently being handled by Munnik Basson Da Gama (MBD) to do collections on our behalf.
We can verify that statements were issued to you on a monthly basis, indicating the due amounts on your account, and we have further not received any return mail in this regard.
Our records indicate that a payment arrangement has been noted on your account following your telephonic conversation with a consultant from MBD, we kindly urge you to honor this arrangement.
We trust that we have adequately responded to your query and look forward to your account being brought up to date with payment.
Should you have any further comments or suggestions please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and for giving us the opportunity to clarify your concerns.
We have reviewed your account and established that your account currently has a five month arrears status. We can confirm that your account is currently being handled by Munnik Basson Da Gama (MBD) to do collections on our behalf.
We can verify that statements were issued to you on a monthly basis, indicating the due amounts on your account, and we have further not received any return mail in this regard.
Our records indicate that a payment arrangement has been noted on your account following your telephonic conversation with a consultant from MBD, we kindly urge you to honor this arrangement.
We trust that we have adequately responded to your query and look forward to your account being brought up to date with payment.
Should you have any further comments or suggestions please contact us on *** or via email on ***.
Kind regards,
Lynn