1 reviews | Active since Dec 2014
Pathetic service
I went to change an unwanted gift,On realizing that the store did not have the retired size, I requested a refund, I as told, in no uncertain terms that this was not possible, as I would get a credit note only. I refused the credit note, as I have vouchers already which I can utilize at Truworths. I was spoken to in a rude manner, by Priyanka, at the Chatsworth store, I asked for the manager, Deolin Also spoke in a manner that was patronizing as if I was beneath him, asking me if I knew th difference between a credit note and a voucher, I told him don't patronize me, he walked away, I asked for the area managers contact number, I was told Deolin was unable to give me this, as the area manager Nikita did not have a company phone, so he was unable to give, I was furious with this bad behavior and his tone, as if I was a stupid person and he was th ****ing king!!!! I was so angry I was actually shaking, I asked for my balanc so I could close my account as this was not the first time I received this **** ****ing service from Truworths Chatsworth, they think they doing me a favor, and when I swore under my breathe! Priyanka, tells me I need to learn respect '!!! Really??? ***??
Thank you for your post. We value your feedback and the opportunity to respond.
At Truworths, we make every effort to provide our customers with an effortless shopping experience and train our staff to always address customers in a respectful and professional manner. Further to this, our staff members are informed of our Returns policy and are expected to adhere to it at all times.
We confirm that the Floor Manager and Store Consultant were correct in advising you that a cash refund cannot be provided for returns done with a gift receipt. This being said, the manner in which your query was handled by our Store Consultant and Floor Manager is not in line with our high standards. We therefore, addressed your concerns with the Area Manager of the relevant store.
We believe that the Area Manager has contacted you to discuss the concerns mentioned in your post. We are delighted to hear that she was able to adequately attend to this matter for you.
We wish to apologise to you for the inconvenience and frustration caused and trust that we will see you in our stores again soon.
Yours sincerely,
Lynn
Thank you for your post. We value your feedback and the opportunity to respond.
At Truworths, we make every effort to provide our customers with an effortless shopping experience and train our staff to always address customers in a respectful and professional manner. Further to this, our staff members are informed of our Returns policy and are expected to adhere to it at all times.
We confirm that the Floor Manager and Store Consultant were correct in advising you that a cash refund cannot be provided for returns done with a gift receipt. This being said, the manner in which your query was handled by our Store Consultant and Floor Manager is not in line with our high standards. We therefore, addressed your concerns with the Area Manager of the relevant store.
We believe that the Area Manager has contacted you to discuss the concerns mentioned in your post. We are delighted to hear that she was able to adequately attend to this matter for you.
We wish to apologise to you for the inconvenience and frustration caused and trust that we will see you in our stores again soon.
Yours sincerely,
Lynn