Pathetic Service!!!!!!!!!!

I made a purchase on Sunday 07/09/2025. I received an email from Truworths online stating my order will be delivered in 7 working days. Since I needed this order before Saturday 13/09/2025, I called the call center on Monday morning requesting to cancel this order. The first call center agent advises me that the order has been cancelled and that I will receive my refund in 25 hours. A few later, I receive an sms stating my order was delivered. I called the call center back to find out what is going on, another call center tells me that they need to call the store to cancel the order and they are waiting on store to process the refund will now will take 2 to 10 working days. From yesterday till now, I have not received any confirmation that the order has been cancelled and the refund is in process. These people are so pathetic with their service!!! Gonna take this matter even higher!!!!!!!!!