1 reviews | Active since Mar 2017
Pathetic service
<p>Train your tellers, they need retail practice course. They actually let me queue for too long not attending me till there was someone behind me then they called her, but I went there and she told me they take cash only and I wanted to swipe. My concern is why didn't she tell me so that I could have not queued. This behaviour will make you loose loyal customers </p>
Thank you for informing us of your recent experience and for giving us the opportunity to address this matter for you.
At Truworths we thrive on offering our customers service excellence of international standards.
We have investigated your concerns raised and have established that the respective store’s system was offline on both 23 and 24 June 2017. They could therefore only accept cash payments, however ensured that this was communicated to the customers via the store’s intercom. We regret that you were not aware of this matter whilst standing in the queue.
We confirm that the relevant Management will be in contact with you shortly to apologise and to further address your concerns.
In addition, we also wish to sincerely apologise to you for the manner in which you were attended to during your visit to the store and for any inconvenience caused as a result of this matter.
Kind regards,
Truworths Online Team
Thank you for informing us of your recent experience and for giving us the opportunity to address this matter for you.
At Truworths we thrive on offering our customers service excellence of international standards.
We have investigated your concerns raised and have established that the respective store’s system was offline on both 23 and 24 June 2017. They could therefore only accept cash payments, however ensured that this was communicated to the customers via the store’s intercom. We regret that you were not aware of this matter whilst standing in the queue.
We confirm that the relevant Management will be in contact with you shortly to apologise and to further address your concerns.
In addition, we also wish to sincerely apologise to you for the manner in which you were attended to during your visit to the store and for any inconvenience caused as a result of this matter.
Kind regards,
Truworths Online Team