Pathetic service

<p> </p> <p>I purchased an item from truworths from the further 25% off sale items in Sandton city. After I purchased the item I realised that the camisole was missing. So I went back to the store where the cashier was very helpful in locating the item in other stores for my size. The manager/supervisor told me she would contact her area manager the next day and let me know if they would get if for me from the mall of Africa truworths since I did not have an account with them and gave me back the item. I did not hear back from Sandton city truworths and decided to rather go to cresta truworths and have this exchanged. I spoke to cashier who told me that they should have taken the item back at Sandton city. She then called for authorization and then the lady that called for authorization called Sandton city. After a long wait I was told that they would return the item to Sandton city truworths and they would do the exchange for me. Because I took a smaller a size they were going through the whole return process only then be told to pay in extra for the same sale item!! At that point I lost patience and asked for a refund. Please educate the staff in truworths on the return policy as well as customer service and a little bit of logic sense . I am extremely disappointed with the service especially at truworths cresta. I have been shopping many years at truworths, after that experience at truworths i have lost trust and I will no longer be shopping at truworths. Very frustrated. </p>