1 reviews | Active since Feb 2017
Pathetic service
<p>At 15:10pm today I went to Truworths store to pay my account after being discharged from hospital. The que on the tills was too long but COSMETICS section till was empty. I then went there to make my payment. A lady on the till by the name of Sindi Shabalala told me to go stand in the long que of which I complained that the it was too long for me but she couldn't care less. Then I asked to see a Manager of which the lady by the name of Renay said she is too busy to come to me and I waited for 10 minutes until Sli came and assisted me. After I made the payment, I then went back to this Sindi Shabalala lady to ask why she couldn't assist me and she gave me a lame excuse but what annoyed me the most is that she was CHEWING GUM while talking to me as if am her buddy. In other Truworths stores, u are allowed to make payment at COSMETICS. Is this how your staff is trained to treat customers????</p>
Thank you for informing us of your experience and allowing us the opportunity to assist.
Our aim is to always provide customers with an effortless and satisfying shopping experience, where they are assisted by our passionate and enthusiastic staff. We regret that you did not experience this on the day of your visit. We have escalated this matter to the relevant Store Manager to address.
We can confirm that she has contacted you to apologize and has further addressed this matter with the store staff, to ensure continuity in the service standard we strive towards.
Thank you once again for your feedback as it gives us the chance to improve on the services we offer.
Please feel free to contact us on *** or via email on *** should you have any further, comments, suggestions or enquiries.
Kindest regards,
Truworths Online Team
Thank you for informing us of your experience and allowing us the opportunity to assist.
Our aim is to always provide customers with an effortless and satisfying shopping experience, where they are assisted by our passionate and enthusiastic staff. We regret that you did not experience this on the day of your visit. We have escalated this matter to the relevant Store Manager to address.
We can confirm that she has contacted you to apologize and has further addressed this matter with the store staff, to ensure continuity in the service standard we strive towards.
Thank you once again for your feedback as it gives us the chance to improve on the services we offer.
Please feel free to contact us on *** or via email on *** should you have any further, comments, suggestions or enquiries.
Kindest regards,
Truworths Online Team